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Don’t forget your call disclosure on outbound calls:
"This call may be recorded and retained for quality and training purposes."
Quick Start:
Get Started: Online Store
Plugin Details:
DSR Clippings (FF)
Product Details
Plans & Features
Worksheets
Webpage Anatomy
Fix Ticket
OSD Ticket
Demo Sites:
Stock Libraries:
Legacy Platforms:
New-Build Statuses: 45-Day Breakdown
5 / 15
7 Days
- 3
- 4 - 5
- 6
- 7
30 - 69
14 Days
- 7 - 9
- 10 - 12
- 12 - 13
- 14
70 - 73
28 Days
- 15 - 20
- 21 - 24
- 25 - 27
- 28
74 - 72
36 Days
- 29 - 32
- 33 - 34
- 35
- 36
99
45 Days
- 37 - 40
- 41 - 43
- 44
- 45
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Inbound
59016
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Int. New Builds Ext
59136
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PWS Production
59058
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PWS Logo Design
59109
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Sales & Retention
59055
Unlock tool tips on demo site, CSS on WSB7 and downloads at our stock photo gallery
by executing this sequence quickly on your keyboard
(UP UP DOWN DOWN LEFT RIGHT LEFT RIGHT B A ENTER)
⇧ ⇧ ⇩ ⇩ ⇦ ⇨ ⇦ ⇨ B A ⏎
Browser Extensions:
Browser Extensions
Image Tools:
Color Tools:
Text Tools:
Refund Process:
The following process is launching on a rolling basis to the PWS team between July 18 and August 1, 2019. If you haven't been trained on the process below, please continue to follow our current process with the S&R team.
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Rescope, deescalate, build value
Website Specialists should attempt to re-scope any issues that arise before or during the intake call (ex: buyer's remorse, mis-qualified plan), and they should deescalate and build value if a customer expresses dissatisfaction/concerns without requesting a refund/cancellation.
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Get supervisor approval
If a customer requests a refund or cancellation for their PWS Build or Website care, the Website Specialist MUST get supervisor approval to set up a call with a Customer Experience Manager.
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Complete the Retention Form
Once approved, click the "PWS Retention Process" button on the right and complete the form prompts.
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Customer Experience Manager takes it from there...
Within two business days, a Customer Experience Manager will call the customer to discuss their available options. They'll first offer solutions tailored to the customer's concerns and may process refunds and cancellations if necessary.
Lunches & Breaks:
To enter information, click on
on the top right corner of the screen.
Lunch/Break Board
Amenities Map
Feedback Form:
Let's keep this hub current and useful! Please fill out this form to send your feedback/suggestion.