- Don't forget your call disclosure on outbound calls:
"This call may be recorded and retained for quality and training purposes."
- Don't forget to validate:
"Can I please get your 4 digit pin?"
- International Calling
9+011+XXX(Country Code) +
Phone # - Internal Transfer Ext.
WSII Queue 59136
WDS Production 59058
WDS Logo 59109
Acct Mgrs (S & R) 59055
Inbound 59001
PTT 59199 - 1-866-850-4949
For customers that bought WDS that are in Canada. This is the US Team, but a Canada number so that customers have a local number to call.
SWAT Tasks
LOTD Schedule
| Day of Week | 6AM - 1:30PM | 8AM - 4:30PM | 11AM - 6:30PM |
|---|---|---|---|
| Monday | Crista Renkas | Dan Friel | Dan D. |
| Tuesday | Stefanie Cates | Katelyn Kasowski | Cheri French |
| Wednesday | Ali Sondergeld | Jerry O'Brien | Aaron Hernandez |
| Thursday | Rachel Howland | Jose Oquita | Mo Larson |
| Friday | Allison Wals | David Skousen | Rob Mistretta |
Care Exceptions Template
Subject line in email: SWAT Exceptions - Name Date
Date:
Exceptions & Explanation:
Total Time - Minutes:
Total Time - Hours:
Approved by:
Shopper ID: (If needed)