Website Specialist I Hub

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GoDaddy
Email

Slack

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Dashboard

Marketing
Services Scope

C3 Hub/
Cheatsheet

Approved
Plugins Info

QA Checklist

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Get Help

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NPS
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OSD

Ticket

Mktg Services Overview

Plan Scope

Production
Notes

Event
Viewer

BOTD/L2
Chat

Learning Library

Designer's Desk

Identifying Errors

Date of Communication: October 18, 2022

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Legacy and Marketing Services

Date of Communication: January 19, 2023

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BOTD Chat and Scope

Date of Communication: August 24, 2021

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What makes a great logo?

Date of Communication: September 9, 2021

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Issue Duplication

Date of Communication: October 14, 2021

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Clearing the Cache

Date of Communication: January 10, 2022

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Plugins/Licenses

Date of Communication: February 17, 2022

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Logo 101

Date of Communication: April 29, 2022

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What WDS Does for SEO

Date of Communication: October 27, 2022

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301 Redirects

Date of Communication: April 18, 2023

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Prodcast

What is SEO?

Date of Communication: October 27, 2022

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Prodcast: SEO Strategy III–Search Engines

Date of Communication: May 16, 2023

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Prodcast: Checking the Dates

Date of Communication: October 1, 2021

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Prodcast: Functionality Form

Date of Communication: May 27, 2022

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Prodcast: Revisions Process Part 1

Date of Communication: November 8, 2021

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Prodcast: Legacy Platforms

Date of Communication:

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Prodcast: Expedite Requests

Date of Communication: October 14, 2021

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Prodcast: Home Page Performance

Date of Communication: September 28, 2021

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Prodcast: Prioritizing a Ticket

Date of Communication: October 12, 2021

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You Called It

Opening

Published: June 18, 2024

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Setting the purpose for the call

Published: June 18, 2024

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Schedules Next Interaction

Published: May 4, 2022

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Image Size

Published: May 4, 2022

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Image Gallery

Published: May 4, 2022

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Site Elements

Published: May 4, 2022

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Marketing Services

Published: May 4, 2022

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Go Live Team

Published: May 4, 2022

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Business Information

Published: May 4, 2022

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Site Limitations

Published: May 4, 2022

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Explore all of the Learning Library

Info

GoDaddy Product Pricing Terms of Service W+M Free Build Info W+M Quick FAQ's Moving Away from WDS Google Light House Performance

Resources

Help Guide General Troubleshooting Email Canned Responses Help Guide Change Log Confluence GoDaddy Help Page WDS GoDaddy Feedback Generic TOS Chat Templates

Tools

WDS Hub Functionality Form Zoom Launcher Getty Images Hero Aspect Tool Google Fonts Free Icon Embeds Free Icon PNGs Time Zones

Processes

OTF Changes - WS1 Missed Task+ SMS Clarifications

Website Care

Website Care SOP How to Use Atarim WC Req. Worksheet Site Audit WC Cheat Sheet How to Close a Ticket

Logo Design

Logo Call FAQ Logo Process Resources Our Logo Studio

Photoshoots

Photoshoot Prep FAQ Photoshoot Do Not Schedule Dates

Customer-Facing

Site Owner's Manual & Video Resource Hub GoDaddy Help Page Video Tutorial Hub Demo (Modules) DIFY Features & Plug-ins Website Gallery Marketing Services Content Gallery Marketing Services Basic Marketing Services Standard Marketing Services Premium

HAVING COMPUTER ISSUES?
CLICK HERE

jabber

Jabber

Troubleshooting

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Jabber

IB Setup

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Jabber

Transfer

freedom-voice-phone-call

Hard Phn Transfer

& Conference

Don't forget your call disclosure on outbound calls:
"This call may be recorded and retained for quality and training purposes."
Don't forget to validate:
"Can I please get your 4 digit pin?"
International Calling
9+011+XXX(Country Code) +
Phone #

Internal Transfer Ext.

WRITER Chat Template

Platform: DIFY/DIY: Plan Type (DIFY only): Request:

Qualifying Questions Template

Call Flow

What Type of Call is This?

Inbound Call Guide Intro

Thanks for calling GoDaddy Website Design Services, this is [your name]. Who am I speaking with today? [PAUSE for response]

If account pre-validated:

Looks like your account pre-validated, thank you. How can I help you today? [PAUSE for response]

If you need the account pin:

Can I please get the 4 digit pin number to validate the account? [PAUSE for response] [after pin is given] thank you. How can I help you today?

Outbound Call Guide Intro

Hi is this [customers name]? [PAUSE for response].

This is [your name] calling from GoDaddy Website Design Services. I am calling about [state what you are calling about].

This call may be recorded and retained for quality and training purposes. Can I please get the 4 digit pin number to validate the account? [PAUSE for response]

In case we get disconnected is the number I called you on the best number to reach you at? [PAUSE for response]

What is the Call About?

Website Care Set Up Steps Website Care Submitting a Ticket Schedule/Reschedule Appt

Call Wrap-Up

Basic Inbound Call Wrap-Up Outro

Is there anything else I can help you with today? [PAUSE for response]

Awesome! Thank you so much for your time today, [customer name]. If you need anything else or have any further questions, please don’t hesitate to give us a call.

After this call, you’ll receive an email with a 3-question survey about your service today. Any feedback is greatly appreciated! I hope you have a fantastic [evening, morning, day, etc].[friendly goodbye!]

Care Setup Call Wrap-up Outro