Technical QA Process
Outlined below are the steps when completing a Tech QA on a site that was just delivered by a builder. Links and Resources: Form and Rubric: https://wdsdesigns.com/tech-qa-rubric/ Tier 1 – QA Agent Review Completed Label: TechQA_Tier1_Completed Tier 2 – Builder 1 Label: TechQA_Tier2 Tier 2 – Builder 1 Review Completed Label: TechQA_Tier2_Complete Tier 3 –…
Read MoreNew Build Tech Clarifications – Workflow
Under no circumstances should Builders email or communicate directly with customers.Please rely on our Website Specialists to communicate with our customers. From the dashboard, find the “New Build – Vendor Tech Clarification Needed” queue and click on a ticket number in the “Key” column. Scroll down to the subtasks. You should see a vendor subtask…
Read MoreCare Tech Clarifications – Workflow
Care – Vendor Tech Clarification Needed Under no circumstances should Builders email or communicate directly with customers.Please rely on our Website Specialists to communicate with our customers. Panel Template Please adjust the title and notes accordingly.
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