Fixing Critical Errors caused by Dynamic Pricing Misconfiguration
Like any other plugin, a failed update to Dynamic Pricing may cause critical errors, but if updating and/or reinstalling the plugin does not resolve your critical error it may be due to a misconfiguration in the plugin. This guide will help you recognize when this is the case and show you how to fix the…
Read MoreHow to fix “Access Denied – GoDaddy Website Firewall” errors
You may occasionally receive a technical clarification where the vendor is receiving an error that reads “Access Denied – GoDaddy Website Firewall”. This error means that the customer has added an extra layer of security to their website via the GoDaddy Website Security (Sucuri) Firewall. This is a valuable tool but can prevent vendors from…
Read MoreVendor VPN IP Addresses
Occasionally our vendor build teams may run into issues that require they use a whitelisted IP address to access our customers sites. This could be due to issues like hosting mitigation efforts, or additional security layers with the GoDaddy Website Security (Sucuri) Firewall. The following lists are the currently approved vendor VPN IP addresses: vSplash…
Read MoreCanned Responses for TCs
These are meant as a guide for you not as a set in stone message, please feel free to adjust the content as needed to fit your specific response.
Read MoreNew Build Tech Clarifications – Workflow
Under no circumstances should Builders email or communicate directly with customers.Please rely on our Website Specialists to communicate with our customers. From the dashboard, find the “New Build – Vendor Tech Clarification Needed” queue and click on a ticket number in the “Key” column. Scroll down to the subtasks. You should see a vendor subtask…
Read MoreCare Tech Clarifications – Workflow
Care – Vendor Tech Clarification Needed Under no circumstances should Builders email or communicate directly with customers.Please rely on our Website Specialists to communicate with our customers. Panel Template Please adjust the title and notes accordingly.
Read More