Clarification Response Guide
The following process for clarifications is a high-level guide on how to evaluate and review a site for clarification. It is not a checklist of the steps to process a clarification, but rather a guide on how to critically examine the request(s). It is aimed at providing a logical process to evaluate and understand the…
Read MoreFixing Critical Errors caused by Dynamic Pricing Misconfiguration
Like any other plugin, a failed update to Dynamic Pricing may cause critical errors, but if updating and/or reinstalling the plugin does not resolve your critical error it may be due to a misconfiguration in the plugin. This guide will help you recognize when this is the case and show you how to fix the…
Read MoreHow to fix “Access Denied – GoDaddy Website Firewall” errors
You may occasionally receive a technical clarification where the vendor is receiving an error that reads “Access Denied – GoDaddy Website Firewall”. This error means that the customer has added an extra layer of security to their website via the GoDaddy Website Security (Sucuri) Firewall. This is a valuable tool but can prevent vendors from…
Read MoreCanned Responses for TCs
These are meant as a guide for you not as a set in stone message, please feel free to adjust the content as needed to fit your specific response.
Read MoreNew Build Tech Clarifications – Workflow
Under no circumstances should Builders email or communicate directly with customers.Please rely on our Website Specialists to communicate with our customers. From the dashboard, find the “New Build – Vendor Tech Clarification Needed” queue and click on a ticket number in the “Key” column. Scroll down to the subtasks. You should see a vendor subtask…
Read MoreCare Tech Clarifications – Workflow
Care – Vendor Tech Clarification Needed Under no circumstances should Builders email or communicate directly with customers.Please rely on our Website Specialists to communicate with our customers. Panel Template Please adjust the title and notes accordingly.
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