Fixing Critical Errors caused by Dynamic Pricing Misconfiguration
Like any other plugin, a failed update to Dynamic Pricing may cause critical errors, but if updating and/or reinstalling the plugin does not resolve your critical error it may be due to a misconfiguration in the plugin. This guide will help you recognize when this is the case and show you how to fix the…
Read MoreBuilder Teams and their Access
This guide will outline which teams will have access to certain items for building and updating sites. Internal Builders/WPPS Internal Builders and WPPS typically have the same access to review and/or edit the following: Has Access CRM Access Customer Account dashboards (MYA or MYH) Website Security or Sucuri product in customer account DNS Review Publishing…
Read MoreHow to process a Feedback submission
When feedback is submitted through the OSD Portal a Jira ticket will be generated and filtered to a dashboard for the appropriate Leadership team to review. After the ticket is reviewed and resolved the Reporter (person who submitted the feedback) will receive an email notification with notes from Leadership regarding the resolution of the ticket.…
Read MoreHow to Submit Feedback for Builders or Website Specialists
If you’re working on a ticket where one of your colleagues failed to follow a process or made a mistake you can submit feedback through our Website Design Service Feedback Portal so that they will receive coaching about the issue. When providing feedback, our objective is to make our colleague stronger at their job so…
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