Logo Final Assets Call Checklist

    Greeting Jump to Section

  • Introduce yourself and the department
  • Set expectations for the time of the call
  • MUST READ: State call recording disclaimer
  • MUST READ: Validate account
  • Set agenda for the call

    • Final Asset Discussion Jump to Section

    If customer has seen revised logo:
  • Ask customer about workspace
    • If customer hasn’t had a chance to review logo:
  • Direct customer through steps in email
  • Ask customer about workspace
  • Give customer timeframe for logo asset package

    • Wrap Up Jump to Section

  • Remind customer about the email
  • Thank the customer and give a friendly goodbye!

Logo Final Assets Call Guide

Greeting

Hi, this is [your name] from GoDaddy Website Design Services. Is [customer name] available? [PAUSE for response] How are you today?

I’m calling to Review your Final Logo! [PAUSE for response]

And you’re near a computer, right? You’ll need it in a few minutes.

By the way, before we get into things, I want to let you know that this call will be recorded and retained for quality and training purposes.

Ok, in order for me to open up your account, I’ll just need your PIN. [PAUSE for response]

Awesome! Let’s Take a look at your final Logo together! [PAUSE for excitement/response]

Final Asset Discussion

Have you had a chance to open the email we sent with your revised Logo? [PAUSE for response]

[If YES] Great! I am so glad we were able to incorporate the changes you requested.

Do you have any questions about how to access the files from Workspace? [PAUSE for response]

[If NO]

Okay, Let’s look at it together [DIRECT CUSTOMER TO THEIR EMAIL LINK AND GO THROUGH STEPS TO ACCESS LOGO THROUGH WORKSPACE]

I’m really glad we were able to incorporate your final revisions!

Do you have any questions about how to access files from Workspace going forward? [PAUSE for response]

Perfect! Our team will take just one business day to package everything up and we’ll send you an email with everything you will need to use your new Logo!

Wrap Up

Ok, Great! Then unless there’s anything else you wanted to talk about today, that does it! [PAUSE for response]

It’s been a pleasure working with you, [customer name] — your Logo looks great! Again, my email will have everything you need. Take care!