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OOS SLA Calculator
Business Day Calculator
Today's Date:
Select the option above to add an extra business day if you are sending up a site after 4 PM AZ.
New Builds
Out of Scope Calculator
Escalations
View Template
- Reason for escalation:
- Customer ask/ end goal:
- DIFY or DIY?:
- Concessions already offered? (i.e: Extra Revisions, PPT, New PL, etc.):
- Steps already taken to de-escalate:
Refunds
View Template
- Refund Reason:
- Has any work started?:
- Within Refund policy?/ ITC Eligible?:
- Products Refunding:
- Is it DIY or a DIFY?:
- Open ITC?:
- Steps taken to move customer forward:
L2 Chat Escalations Template - Send to L2
View Template
- Reason for escalation:
- Customer ask/ end goal:
- DIFY or DIY?:
- Concessions already offered? (i.e: Extra Revisions, PPT, New PL, etc.):
- Steps already taken to de-escalate:
L2 Chat Refund Template - Send to L2
View Template
- Refund Reason:
- Has any work started?:
- Within Refund policy?/ ITC Eligible?:
- Products Refunding:
- Is it a DIY or a DIFY product?:
- Open ITC?:
- Steps taken to move customer forward:
OOS Request Template - Send to TM/Lead
View Template
Site type:
Total # of pages:
Total # of images:
Total # of PDFs:
Copywriting? (Y/N):
How many copywriting pages:
Woo Only
Total # of products:
Total # of categories:
Total # of attributes:
Total # of values:
Customer paid for out of scope content: Yes/No
Supervisor approved: Yes/No (only need this is customer did NOT pay)
If Yes, name of Supervisor:
Other notes:
Expedite Request Template - Send to TM/Lead
View Template
(1) Include this section
Jira #:
Build Phase:
Expedite Reason:
Customers main concerns:
Requested Due Date:
Any Additional Notes (optional):
(2) if Initial build Expedite, include this section
Site Info Total # of Pages:
Copywriting needed? (Y/N):
How many copywriting pages needed:
Total # of Images:
Total # of PDF’s:
(3) If Initial build Woo-Commerce, include this section, too
Site Info Total # of Pages:
Copywriting needed? (Y/N):
How many copywriting pages needed:
Total # of Images:
Total # of PDF’s:
Total # of products:
Total # of Categories:
Total # of Attributes:
Total # of Values:
Internal Request Template - Send to TM/Lead
View Template
Jira/Iris #:
Did a TM speak to this customer?: (answered by TM)
Reason for email:
Is internal build team needed?
Why?:
Is this the result of a miss?:
Customers goal:
Date Due back to customer:
Any Additional Notes (not required):
New Build Site Info
Total # of Pages:
Copywriting needed? (Y/N):
How many copywriting pages needed:
Total # of Images:
Total # of PDF’s:
Woo Only
Total # of products:
Total # of Categories:
Total # of Attributes:
Total # of Values:
OOS Logo Revisions
View Template
Revisions round:
Reason for additional revision:
Designer/WS/Customer miss:
Was the customer charged?
Which fee is this associated with?
Has the customer been made aware of our process?
Revisions Template
View Template
* Revision Round:
* Date of Submission:
* Atarim Link:
* Tasks to be Completed this Round:
Escalations
View Template
- Reason for escalation:
- Customer ask/ end goal:
- DIFY or DIY?:
- Concessions already offered? (i.e: Extra Revisions, PPT, New PL, etc.):
- Steps already taken to de-escalate:
Refunds
View Template
- Refund Reason:
- Has any work started?:
- Within Refund policy?/ ITC Eligible?:
- Products Refunding:
- Is it DIY or a DIFY?:
- Open ITC?:
- Steps taken to move customer forward:
L2 Chat Escalations Template - Send to L2
View Template
- Reason for escalation:
- Customer ask/ end goal:
- DIFY or DIY?:
- Concessions already offered? (i.e: Extra Revisions, PPT, New PL, etc.):
- Steps already taken to de-escalate:
L2 Chat Refund Template - Send to L2
View Template
- Refund Reason:
- Has any work started?:
- Within Refund policy?/ ITC Eligible?:
- Products Refunding:
- Is it a DIY or a DIFY product?:
- Open ITC?:
- Steps taken to move customer forward:
OOS Request Template - Send to TM/Lead
View Template
Site type:
Total # of pages:
Total # of images:
Total # of PDFs:
Copywriting? (Y/N):
How many copywriting pages:
Woo Only
Total # of products:
Total # of categories:
Total # of attributes:
Total # of values:
Customer paid for out of scope content: Yes/No
Supervisor approved: Yes/No (only need this is customer did NOT pay)
If Yes, name of Supervisor:
Other notes:
Expedite Request Template - Send to TM/Lead
View Template
(1) Include this section
Jira #:
Build Phase:
Expedite Reason:
Customers main concerns:
Requested Due Date:
Any Additional Notes (optional):
(2) if Initial build Expedite, include this section
Site Info Total # of Pages:
Copywriting needed? (Y/N):
How many copywriting pages needed:
Total # of Images:
Total # of PDF’s:
(3) If Initial build Woo-Commerce, include this section, too
Site Info Total # of Pages:
Copywriting needed? (Y/N):
How many copywriting pages needed:
Total # of Images:
Total # of PDF’s:
Total # of products:
Total # of Categories:
Total # of Attributes:
Total # of Values:
Internal Request Template - Send to TM/Lead
View Template
Jira/Iris #:
Did a TM speak to this customer?: (answered by TM)
Reason for email:
Is internal build team needed?
Why?:
Is this the result of a miss?:
Customers goal:
Date Due back to customer:
Any Additional Notes (not required):
New Build Site Info
Total # of Pages:
Copywriting needed? (Y/N):
How many copywriting pages needed:
Total # of Images:
Total # of PDF’s:
Woo Only
Total # of products:
Total # of Categories:
Total # of Attributes:
Total # of Values:
OOS Logo Revisions
View Template
Revisions round:
Reason for additional revision:
Designer/WS/Customer miss:
Was the customer charged?
Which fee is this associated with?
Has the customer been made aware of our process?
Revisions Template
View Template
* Revision Round:
* Date of Submission:
* Atarim Link:
* Tasks to be Completed this Round:
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