WooSpinKI and GravityKI

1. To move forward please remove the Theme Customizations plugin, or if the site already had the plugin, remove the line that was previously added as the band aid, following the steps below:

Plugins -> Plugin File Editor
In the “Select plugin to edit” dropdown select “Theme Customisations” and click the “Select” button
Under “Plugin Files” click “custom” to expand it
Click “functions.php” under “custom”
REMOVE the following snippet from the bottom of the file: add_filter( 'woocommerce_defer_transactional_emails', '__return_true' );
Click the “Update File” button at the bottom of the page

2. Next test the checkout process using either a 100% off coupon (make sure to delete the coupon after testing) or a payment method like Check Payments or Cash on Delivery. The order should go through within expected timeframes. After verifying such, screenshot the order confirmation, and make sure you cancel and delete the test order. If you had to set up a payment option for testing (like Check Payments) make sure you disable that as well. If the purchase is successful, please add the following note to the ticket and complete the ticket or clarification.
   
   • If the ticket is internal:
     • Builder Note: The WooCommerce fix has been implemented and the test purchase was successful.
       [Screenshot link i.e.: https://paste.pics/ / File name]
       Closing ticket now.
   • If the ticket is a clarification, with no further tasks:
     • Builder Note: The WooCommerce fix has been implemented and the test purchase was successful.
       [Screenshot link i.e.: https://paste.pics/ / File name]
       You may now close this ticket.
   • If the ticket is a clarification, with additional tasks that need to be completed:
     • Builder Note: The WooCommerce fix has been implemented and the test purchase was successful.
       [Screenshot link i.e.: https://paste.pics/ / File name]
       Proceed with any further tasks and close this ticket.

1. Test the form submission, and make sure you run through all the standard troubleshooting steps in the guide: https://styleguide.wdsgallery.com/not-receiving-notifications-from-contact-forms-troubleshooting/
2. If you have successfully submitted the form AND received the admin notification, please add the following note to the ticket and complete the ticket or clarification.
   • If the ticket is internal:
     • Builder Note: The Gravity Forms fix has been implemented and the test submission was successful.
       [Screenshot link i.e.: https://paste.pics/ / File name]
       Closing ticket now.
   • If the ticket is a clarification, with no further tasks:
     • Builder Note: The Gravity Forms fix has been implemented and the test submission was successful.
       [Screenshot link i.e.: https://paste.pics/ / File name]
       You may now close this ticket.
   • If the ticket is a clarification, with additional tasks that need to be completed:
     • Builder Note: The Gravity Forms fix has been implemented and the test submission was successful.
       [Screenshot link i.e.: https://paste.pics/ / File name]
       Proceed with any further tasks and close this ticket.

If testing was not successful, please proceed with attempting to troubleshoot further.