Website Design Services
How to set your customer up for success
Learn about the revamped customer experience and how you can help.
Website Design Services
How to set your customer up for success
Learn about the revamped customer experience and how you can help.
Making Ideas Come to Life
Customers are busy, and they don't always want to spend time building a website. We're here to help! Our revamped customer experience is designed to be easy to engage with, leaving the stress of designing a site behind. Customers can tell us more about their goals and their ideas, and our designers make it happen.
Making Sure Your Customer is Ready for Their Consult Call
The Consult Call sets it all in motion, and customers who are more prepared for their call will have a smoother experience downstream.
- 01
Book the Call
Guide your customer to choose a day and time when they know they'll be able to access to a computer. They'll need to budget 45 minutes (60-75 minutes for Premium Web Stores).
- 02
Tee Up the Call
Your customer should be ready to talk about their goals for their new website. They should start gathering images and materials they'd like us to use in their new design. And they'll need to have their PIN ready.
- 03
We'll Send Reminders
Let them know we'll send them email and SMS reminders leading up to their call. But you should nudge them to go ahead and put it on their calendar, too.
- 04
How To Get a Head Start
Your customer will also receive a Welcome Email with reminders on how to prep - if they have images ready, they'll be prompted to go ahead and upload them! It's a head start.
Pro Tips for Preparing for the Consult Call
So the Consult Call happens,
and then what?
The magic happens! We'll start to design the customer's website. Here's more detail:
Path 1:
If your customer has uploaded images and gathered their other content, then they're going to have a faster turnaround!
We'll spend less time reminding them to send us this important information and they'll get the first view of their website sooner.
Path 2:
If your customer doesn't have images and content gathered prior to the Consult Call, that's okay - we'll spend time talking through that info, how to send it, and when we need it by.
We'll send customers email reminders, and give them a deadline of when we'll need to receive that information by. If we don't get receive it in 1 day, then we'll build the first version of their website without it, and they can add it later down the line.
Why do we do this? Because customers are busy! And we want to show them something sooner rather than later, and they'll be able to add in their unique info later in the process.
How do we go from idea to new website?
Timing
Customers receive their first review of their website 10 business days after they've sent us the content they want us to use. For customers with a store, it takes us longer to build, so they'll get theirs in 15 business days.
How It Works
We set up a call with customers to review their website while we're on the Consult Call. It's great because customers know what's ahead of them and can plan accordingly!
Customers receive their website preview link ahead of their call - when they've taken time to review their website preview before their scheduled call, they'll usually have a shorter, smoother conversation with us.
We gather their feedback, discuss changes they'd like to make, and schedule an additional call to discuss the next version.
Sometimes customers have more content they want to add, so we'll give them a deadline to send it to us by, and we'll send them reminders along the way. Sometimes we nail it the first time around, so we just go ahead and publish their website.
Bottom Line
We work with customers, talk through their feedback, and send them an updated version. If the customer has more edits to make, they'll work with a team of specialists to make any additional tweaks. Then we launch it!
After your customer's site is live,
then what happens?
Website Care Service:
Customers love our do-it-for-you service so much, they want to hand their website over to us to maintain it.
We live in a fast-changing world, and customers value having us in their back pockets to make changes for them. We'll update hours, add important banner messages, add new promotions, etc.
We'll also make sure websites don't have broken links, out-of-date plugins, and has healthy SEO.
Self-Serve Edits:
Some customers prefer to do it themselves, and we offer an extensive training hub for them to use when they need to make changes. You can take a look at it here.