• Don't forget your call disclosure on outbound calls:

    "This call may be recorded and retained for quality and training purposes."

  • International Calling

    9+011+XXX(Country Code) +
    Phone #

  • Internal Transfer Ext.

    WSII Queue 59136
    WDS Production 59058
    WDS Logo 59109
    Acct Mgrs (S & R) 59055
    Inbound 59016
    PTT 59199

Phone Sheet
Manager Ext.
Dead Air Script

What Type of Call is This?

What is the Call About?

Care Setup Care Submission Post Publish Ecommerce Post Publish Non Ecommerce Schedule/Reschedule Appointment Logo Customers Legacy Customers Calling to Publish site

Post Publish Processes

Escalated Customers Process for Post Publish How to Create a Linked Issue How to See If a Customer Already Completed a Post Publish Ticket One off Post Publish Scenarios Post Publish Clarifications - How to Answer Sending to Build - EXTERNAL Sending to Build - Internal Builders *BOTD OR LEADER APPROVED ONLY* Talking points for moving customer forward ASAP

Care Processes

Using the Website Care Worksheet Do's & Don't For Submitting Care Tickets How to add Standalone Website Care in CRM Requests on Completed Care Tickets WDS Website Care Summary Training Submitting Website Care Requests Website Care: Adding to Vendor Ticket Mid-Build Website Care for DIY Managed WordPress

Escalated Customers

Escalated Customers Process for Post Publish Escalated Customer Guidelines - How to Handle Sup/Team Manager Call Process

Tools/Resources

Confluence Event Viewer C3 Hub/Cheatsheet Request Functionality Toolzilla

Call Wrap-Up