Performance – WS1

Google Lighthouse information and what to do in related inbound call scenarios. 

If a customer calls in about one of the following scenarios:

I received an email about Google update – what does this mean? How does this impact my website?  

Resource: https://developers.google.com/speed/pagespeed/insights/ 

  • GoDaddy’s Website Design Services specializes in creating optimized, mobile-friendly websites that meet Google’s standards for performance. 

I’m a DIY (non-Care) customer and my website is live/published. I received an email about Google update, and I would like help with getting my website optimized. Is that something you all can help me with? 

  • In the email we sent out, you’ll find some info about how you can run a report on your site. That report will tell you everything that might need to change.  
    • If you decide that you’d rather we do this for you, we do have a service for that. 
    • To do this yourself, we’ve included it in the email, which links out to an article with step-by-step instructions. Link to article: https://www.godaddy.com/garage/google-search-changes/ 

I’m a DIFY (non-Care) customer, and my website is live/published. I received an email about Google update — is there something else I need to do? How do I get my website optimized for this change? 

  • In the email we sent out, you’ll find some info about how you can run a report on your site. That report will tell you everything that might need to change.  
    • If you’d like us to do this for you, we have a service that’s an extension of the team that built your website. Is that something you’d like more information about? 
    • If you’d like to do this yourself, we’ve included it in the email, which links out to an article with step-by-step instructions. Link to article: https://www.godaddy.com/garage/google-search-changes/  

I’m a DIFY (Care) customer. I received an email about Google update — is there something I need to do? How does this impact me? How do I get help on this? 

  • Our team has your back. With’s Google’s new update, we’ll be checking your website and ensuring your site meets the new performance guidelines. If there’s changes to be made, we’ll take care of those for you, too.  

I ran the Google test on my website, and I saw that my score card/report had a lot of red/yellow, can GoDaddy WDS help me? 

  • Yes! We can help. If you’re seeing a lot of yellow and red, that means there’s some opportunity for change. [intro Care] 
    • If this is a DIY Managed WordPress site customer, it would be best for them to be routed to sales team to see if they qualify.  
      • Internal Note: In some cases, a new website design will be recommended.  

Important Note: “Website Care” is in the process of being renamed to “Marketing Services” while this Google update is rolling out. The renaming of Website Care is happening in phases, so you may see or hear the name still be referenced by customers (or internal teams). Therefore, if a customer calls in and self-identifies as a DIFY Website Care or “Marketing Services” customer, they’re referring to the same service. Customers as well as internal teams may use these nomenclatures interchangeably.